1) What countries do you ship to?
We ship worldwide! We offer all customers Domestic and International Shipping with tracking.
2) What are your shipping options?
Currently we can only offer one standard shipping option. Free Worldwide Shipping For All Orders.
3) How long will it take to ship my order?
Since each item is made to order, it can take 3-7 business days to process after placing the order before it is shipped out. However, your order starts production within the first 24 hours. Delays may occur during peak seasons.
4) What are your shipping times?
USA and Canada: 7 - 21 days
Oceania: 9 - 21 days
Europe: 11 - 21 days
Latin America: 13 - 25 days
Other countries: 16 - 30 days
5) Where do you ship from?
Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.
Returns & Refunds
6) Can I cancel my order after I've made a purchase on the website?
We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.
7) How do I return or exchange an item? - Our Guarantee.
We will accept any returns for all undamaged and unused items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases (Custom kits are non-refundable).
We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at firstname.lastname@example.org and we will respond within 24 hours to assist with the process.
You can read more about our return policy here: Refund
8) What if the item I ordered arrives broken or damaged?
We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you.
9) What is diamond painting?
Think paint by numbers mixed with cross-stitch. Diamond painting is a new type of craft that allows you to create beautiful artworks with tiny little gems.
It's easy to pick up and perfect for passing time and relieving stress!
10) What canvas size should I get?
We recommend our smallest canvas size for beginners or those just looking to test the waters.
Although, these paintings have less details than the larger canvases, you'll still be able to experience the fun and joy that diamond painting provides.
11) Help I'm missing diamonds!
Please send us an email at email@example.com and we'll help you resolve this issue accordingly.
12) How long does it take to complete?
This will depend on the size of your canvas as well as the speed at which you work. Our smallest canvas can take up to 15 hours to complete if it's your first time.